GivePeace Refund Policy

Extracted from the GivePeace Terms of Service v3.0 (Section 12) — Effective July 30, 2026. The Terms of Service are the governing document; this page reproduces the payments and refunds section for convenience.

12. Purchases, Tokens, Wildflowers, and Refunds

12.1 What we sell. GivePeace sells: (a) tokens — consumable credits, sold individually and in bundles, that you spend to seal a private video message or publish a tombstone video, and which pay for the real-world service behind them (verifying death, notifying, storing securely for years, and delivering to your people); and (b) wildflowers — a physical service in which real wildflower seeds are planted in memory of someone.

12.2 How purchases work. Purchases are processed through our payment processor, Stripe; we never see or store your full card number. Every purchase is made directly with Give Peace Inc. Apple and other app platforms are not parties to these purchases, do not process them, and cannot refund them — for any purchase question or refund, contact support@givepeace.co, not the app store. We may change how, where, and at what prices purchases are offered.

12.3 Tokens. A token is spent when you use it (for example, when you seal a message or publish a tombstone video). Spent tokens are not returned if you later delete the message. Unspent tokens stay on your account and do not expire. Tokens have no cash value, are not transferable — to another person, to another account, or by inheritance — and are not redeemable for money except where the law requires. If you delete your account, your tokens are deleted with it (Section 13); if the law of your state treats an unspent balance as unclaimed property, we follow that law.

12.4 Refunds. Our refund policy is simple and human:

(a) Unused tokens: full refund on request within 14 days of purchase — email support@givepeace.co. (b) Spent tokens: not refundable once spent, because the service they pay for has begun. But if the failure is ours — we failed to deliver a message you sealed — Section 19.2 provides a refund or credit of the tokens you spent on it. (c) Wildflowers: a wildflower is placed on the memorial — its digital tribute is live — at the moment of purchase, so wildflowers are not refundable once placed. If a placement fails or you are charged in error, write to us and we will make it right. (The real wildflower seeds behind each purchase are planted in the next seasonal batch.) (d) Mistakes: duplicate charges, billing errors, and purchases by a child without permission — write to us and we will make it right. (e) Nothing in this section limits any non-waivable refund rights you have under the law of your place of residence.

12.5 Prices and taxes. Prices are shown before you pay and may change for future purchases. Prices may not include applicable taxes, which are calculated at checkout.

12.6 One-time purchases only. Everything we sell is a one-time purchase. We offer no subscriptions, no automatic renewals, no free trials, and no automatic reloading of tokens. Nothing charges you again unless you choose to buy again.

12.7 No advertising, no data sales. We make money from the things we sell — never from selling your data or your attention. (Our Privacy Policy says this bindingly.)